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home : letters to the editor : vitality July 29, 2010


8/9/2007 2:00:00 PM
Vet questions VA's response to his needs
Joseph Zarate holds his diabetes test kit at the top of which is a vial of test strips he had to buy at a local store. He is sitting in front of the personal computer through which he orders test strips and medication every 90 days. TERRY ORGAN/Miner
Joseph Zarate holds his diabetes test kit at the top of which is a vial of test strips he had to buy at a local store. He is sitting in front of the personal computer through which he orders test strips and medication every 90 days. TERRY ORGAN/Miner
Terry Organ
Miner Staff Reporter

KINGMAN - Joseph Zarate feels the Veterans Administration has a double standard when it comes to care of veterans afflicted with diabetes.

Zarate served 4-1/2 years in the United States Marine Corps. In 2001, he was diagnosed with type-2 (non-insulin dependent) diabetes for which he takes the medication Metformin.

He receives 90-day supplies of Metformin (three tablets per day) and strips for testing his blood sugar. However, he is only authorized 50 strips, which is not nearly enough to test himself twice daily (180 strips needed) during each three-month period as a VA doctor has told him to do.

Diabetes mellitus is a group of diseases characterized by high levels of blood glucose (sugar). It results from problems with insulin production and how the body uses it.

Type-2 diabetes develops when the body does not use insulin properly, according to information on the Web site of the United States Department of Veterans Affairs. In response, the pancreas produces more insulin initially and then reduces its production until there is not enough insulin to meet body needs.

That leads to increased sugar levels in the blood, while cells are starving for energy. Nerves and blood vessels ultimately are damaged, resulting in heart, blood vessel or kidney disease, nerve problems and gum infections. In turn, those complications can lead to stroke, blindness and amputation of limbs.

There was a problem with the last mail order. Zarate did not immediately open it and check to ensure it contained three bottles, each with 90 tablets, of Metformin to cover three months.

He pulled out a bottle as needed, and when he finished the second bottle on July 19 and went to get the third, it was not in the box.

Zarate tried calling the mail order company about the shortage but ran into a maze of voice prompts that only led to frustration. In checking his online account with the company, he found Metformin could not be refilled until Aug. 9 and no more test strips could be sent out until Aug. 19.

"I called the VA Hospital in Prescott (where he spoke to a woman in the pharmacy) and they filled an emergency Metformin order and mailed it out to me July 20," Zarate said.

"However, they would not send me any test strips because I'm a type-2 diabetic and am only authorized 50 strips every 90 days. The math doesn't add up."

He said it is unfair for the VA to limit testing supplies for type-2 diabetics and not for those classified as type-1 (insulin dependent).

"We can go without medication for a short time," Zarate said. "But if you look at studies on diabetics and the importance of keeping blood sugar at normal levels, you find different things can go wrong with us.

"I have diabetic neuropathy in my arms and legs. The medication for it costs so much the VA will not consider paying for it."

Zarate went to a Kingman pharmacy to purchase more test strips at his own expense.

Sally Fine, acting public information officer for the VA Hospital in Prescott, said the pharmacy there will do an emergency medication fill anytime for a veteran, as was the case for Zarate.

She contacted head pharmacist Greg Arriola for clarification about policy on diabetic test strips.

"VA policy is that anyone on oral medication gets one box of 50 strips every 90 days, in spite of the fact there is no good data saying finger sticks make any difference in controlling diabetes," Fine said.

"Type-1 diabetics do get more test strips, 200 for 90 days."

Fine could not say how long the policy on test strip numbers has been in effect. She suggests any veteran with diabetes having a problem contact Arriola at (928) 445-4860, ext. 6213.

Unfortunately, there is no local help available to the best of her knowledge for diabetic veterans needing oral medication or test strips, according to Melissa Palmer, diabetes education program coordinator at Kingman Regional Medical Center.



Reader Comments

Posted: Wednesday, June 17, 2009
Article comment by: No name provided

I am presently taking 2000 mg of metformin and 5mg of glyburide per day.

The nurse practioner informed me that my A1C was at the 8.6 level and they increased my medication as above. Test once per day=2strips per day=60 strips per 30 day period. I am allowed 50 per 90 days. So, I will do what the VA wants me to do. I will cease and desist any medication. Go to the gym and work it off. Oh, by the way, I was a Camp Lejeune Marine. Does the chemical inducement have anything to do with my diabetes? Thank you for your help VA. I will go it alone.

Posted: Sunday, December 16, 2007
Article comment by: Richard Gill

The DIABETIC veteran who is experiencig V A lack of Diabetic medical assistance, Can receive epert assistance if he becomes a U S Government employee, Ellected offical Then he will be immediatey cared for with no cost.

Posted: Saturday, August 11, 2007
Article comment by: James T. Osbone

I have the same policy problem and contacted my congressman for help. He was of no help, just sent me the VA policy letter. I was very disappointed with his reply. How can we change this policy?

Posted: Friday, August 10, 2007
Article comment by: Rochelle Steohens

This is for Mr. Zarate.

Perhaps you can go around the VA. If you are 50 or over, you can go to www.libertymedical.com and check on your eligibility for test strips and lancets (3-month supply) for $40. They also provide a new meter that keeps uses less blood.

As to the Metformin, at K-Mart here in Florida, you can get a 3-month supply for $15.00. I hope the K-mart there does this too.

It shouldn't be necessary, since you're under VA care, to use these possibilities.

Good Luck to you.



Posted: Friday, August 10, 2007
Article comment by: Timothy Connelly

I may not be a super-hero but I do have an arch-enemy. The Department of Veterans Affairs is my nemisis.

In our most recent confrontation, the evil henchmen have outwitted me once again. Our battle was over a blood glucose monitor. 15 years ago VA doctors said I was a type two diabetic. The VA at the time provided monitors and test strips but I never got the materials. I was in denial about my having the disease so it was no big deal to me. In the last few years, my health went down hill and six months ago I had a triple bypass at the VAMC in Minneapolis.

After the surgery, my blood sugars were all over the place. A Home Health Nurse and a Cardiac Re-Hab nurse both said I should be checking my blood sugars. They asked the VA if I could get one but they did not get an answer. I asked and was told that patients like me who are on oral medication don’t need to be checking their blood sugars. I argued that the heart surgery had screwed up my system and therefore I needed to regulate my sugars more often. I said I was 100% service connected, but that didn’t mean a thing. I said I was 20% service connected for diabetes from Agent Orange, but that didn’t mean a thing, either.

I quoted from the VA guidelines that recommended stable type II diabetics on oral meds check blood sugars twice a week but that didn’t make a difference. I wrote my congressman and asked if he could do anything about the situation. I indicated that the VAMC’s cost cutting measures didn’t allow me to have a glucose monitor and I felt that I should have the equipment since I was service connected for the disease. The VAMC wrote back the congressman and said I was incorrect and that money had nothing to do with the matter. My doctor determined there was no medical need. Okay, my doctor is just following the rules because I think it is about money.

The National Center for Cost Containment which is located in Milwaukee, WI has been tracking diabetes in the VHA since 1994. In 1998, 25% of the average outpatient pharmacy expenditures for each veteran with diabetes averaged $220 a patient. $170 or 73% of all blood sugar control costs could be attributed to monitoring costs. Monitoring costs have increased from 67 dollars in 1994 to 170 dollars in 1998. According to the 1998 National Center for Cost Containment report on diabetes... the question arises as to whether the increased use of blood glucose monitors is warranted...The report goes on to say In order to appropriately allocate resources, providers should think carefully about initiating and maintaining monitoring in veterans with diabetes on oral agents

All right, I am not going to get my blood glucose monitor. I’ll be dead someday anyway and it won’t make much difference. But what really grinds my a** is for the Medical Center Director Steven P. Kleinglass to say money doesn’t have anything to do with how decisions are made. If you read all the stuff about getting good medical care, the professionals say you have to advocate for yourself or your loved one.

Why do I whine about such mundane bull while all hell breaks loose in the world? Because my world is the daily dealings with the likes of the medical center director who are always coming up with excuses or explainations that work against veterans. So do I just take the crap or do I find some way to fight back, knowing in the end I will loss more battles than win.?



Posted: Thursday, August 09, 2007
Article comment by: Mary Thomson

This is in response to the articel "Vet questions VA's response to his needs. Dated 8-9-2007.

It is obviouse Mr. Zarete does not understand the difference between type 1 and type 2 diabetes. Type 2 is a metabolic syndrome and can usually be avoided by following a healthy diet, exercising regularly and keeping fat off the interior of exterior their bodies. When a body has to much fat the body cannot produce enough insulin to sustain it. Type 1 is an autoimmune disease, which makes it a completely different disease. In type 1 the body for some unknown reason attacks the insulin producing cells killing them off resuling in no insulin production.

We have to take insulin injections in order to survive. If Mr Zarete lost weight, ate properly and exercised he could possibly manage his diabetes without medication. As for his testing, what would he do if he encountered a high reading? It has been proven the testing by most type 2 diabetics is not necessary unless they are on insulin. As for the VA providing more test strips to type 1 diabetics it is because a type 1 must know what their glucose reading is before each meal in order to determine how much insulin to take. We must also test between meals to make sure our glucose has not fallen to low.

With type 1 it is always a balancing act. Everything you do must be thought out and prepared for. You cannot on a whim decide you want to work out for an hour. You have to prepare for it and make sure your glucose level is at a higher level or you will go to low while exercising and possibly pass out.

I have an idea Mr. Zarate ask you doctor to put you on insulin injections and you will be able to get more test strips. I am sure you will enjoy giving yourself four or more injections a day.

A type 1 (aka as juveniale diabetes) diabetic



Posted: Thursday, August 09, 2007
Article comment by: Sean

Wow, what a poorly written article. Who is Melissa Palmer and what does she have to do with a vet's problems with the VA? I know for a fact, that if you contact the local Kingman VA clinic, they will help you. About the test strips, a little research should show that Medicare guidelines also state that Type-II diabetics should receive enough test strips for testing up to 3 times per week. This is not some arbitrary VA rule.

This paper needs to do better research, come on, there is a VA clinic across the street from KRMC, yet you state there is no local help. That's probably news to the clinics three diabetic educatiors.

Stop letting grade school students write your articles and start doing some real newspapering. I feel for my brother Vet and I hope he gets the help he needs.





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